Thornton Terrace tops customer satisfaction survey
Saturday, November 03, 2012 5:00 AM
For the second time in six months, Thornton Terrace Health Campus of Hanover has received the company's highest marks in Trilogy Health Services' Customer Satisfaction and Quality Assurance Survey. The award was presented during the Company's Fall meeting, held Oct. 10-12 in Louisville, Ky.
Family members rated Thornton Terrace as the No. 1 facility in customer satisfaction out of 72 Trilogy health campuses throughout Indiana, Ohio, Kentucky, Michigan and Illinois. Survey results were based on customer ratings in: staff attitude, quality of nursing care, food quality and selection, resident activities and programming, cost versus value, and campus appearance and cleanliness.
Thornton Terrace also took top honors in employee wellness, achieving the best score companywide in its employee satisfaction survey.