New CEO likes what she sees at KDH
Saturday, August 24, 2013 5:00 AM
One of the first things Carol Dozier said she noticed about King's Daughters' Health when she was named CEO this summer was the organization's attitude about change.
Carol Dozier is getting settled in as the new president and CEO of King’s Daughters’ Health. (Staff photo by Ken Ritchiefirstname.lastname@example.org)
The staff and physicians adjusted to a new hilltop hospital in February. Then, in June, top leadership in the organization changed for the first time in 20 years.
Still, everyone seemed open to the ideas of the new president and chief executive when Dozier took over on July 15.
"You don't see that everywhere," Dozier said.
Then again, King's Daughters' Health didn't need any drastic changes anyway, she said.
Instead, it's the changes to the healthcare business as a whole that Dozier has been focusing on during her first six weeks on the job.
"Healthcare is kind of under a transformation," she said.
There will be significant changes to healthcare over the next few years at the federal level, she said, with reductions in funding and increases in healthcare costs. It's up to healthcare organizations to stay ahead of the curve and meet those changes.
"If you're idle, you will fail," she said, noting that hospitals need be proactive instead of reactive.
To help King's Daughters' Health maintain a strong standing, Dozier and the administration team will develop a new strategic plan. That plan will be much shorter than in previous years, she said.
Dozier expects the strategic plan to cover the next three years, instead of the usual 10 to 15 years. She attributes the shorter plan to the unknown directions healthcare might take.
Dozier has seen many changes in the healthcare industry with nearly 30 years of experience - 11 of those years in hospital administration.
Before accepting the Madison job, she served since 2007 as the chief executive officer at Ivinson Memorial Hospital in Laramie, Wyo.
"It was a great adventure to go out West," Dozier said, but she wanted to come back to her home state of Indiana.
Originally from the Valparaiso area, her parents, grown children and grandchildren still live in the northern part of the state.
Dozier earned her undergraduate degree from Purdue University and a master's degree in business administration from Indiana Wesleyan University. She began her career as a registered nurse before moving to the business side of healthcare.
She said her work as a registered nurse allowed her to understand the needs of providers when she moved over to the administration side.
"It's very helpful," she said of her nursing experience. "It's a nice balance."
Dozier's decision to move into healthcare administration wasn't sudden. It was kind of gradual.
She spent 22 years at Porter Health System in Valparaiso working her way up from registered nurse to vice president of patient support services. Her desire to make an impact on patient care from the business aspect of healthcare eventually caused the switch, Dozier said.
Dozier took her first job as chief executive officer for Fleming County Hospital in Flemingsburg, Ky., before the move to Wyoming.
Now she's ready to help take King's Daughters' Health forward with new ideas in a rapidly changing industry.
Dozier said she will build upon the hospital's strengths of personalized care to help the organization stand out from other metropolitan hospitals while also preparing for the coming changes in the healthcare industry.
"Quality care is already good," Dozier said of the organization. "It's a well-run hospital."