By Special to the Courier

For the past six months, an executive order by Governor Eric Holcomb has prohibited utilities from disconnecting services to customers including the City of Madison’s water, sewage and trash services.

That moratorium expired Aug. 14th, so beginning Wednesday, Aug, 26, the City of Madison will resume enforcing disconnects in order to collect delinquent balances for trash, water and sewer charges from delinquent customers.

“The City of Madison has always encouraged customers to stay up to date on their utility bills if they were able to do so. We understand that there will be individuals unable to pay the full amount due, which is why the Utility Billing Office has worked to devise a payment plan option for those customers,” said Utility Manager Brian Jackson.

Jackson told Madison City Council on Aug. 4 that there were about 239 delinquent customers in July billing cycle including 77 in the downtown area and 162 on the hilltop. The system serves about 6,300 customers overall.

Customers who are disconnected will need to make a payment to have services reconnected. Customers whose past due bills are less than $80 will be required to pay the full past due amount. Those who owe more than $80 will have the option to pay the total amount past due or pay one half of the past due to have service reinstated. The remaining half will be due during the next billing cycle. If the required payment is made once the service has been disconnected, disconnection fees will be waived.

For further details regarding payment plan options, visit http://madison-in.gov/426/COVID-19-Utility-Disconnect-Payment-Opti. You can also visit the City of Madison COVID-19 resource page to find information regarding Indiana Financial Assistance Resources that are available to those who may be experiencing financial hardship.

Disconnects for downtown customers will be on Wednesday, Aug. 26, and hilltop disconnections will be on Wednesday, Sept. 16. For questions regarding this or other utility matters, call 812-265-8312.