Jefferson County is upgrading its dispatch software this year, but an extra charge from the software company may complicate the process, 911 Executive Director Suzie Lawrence told members of the 911 Communications Administrative Board at a meeting Tuesday night.

County 911 is undergoing a few changes this spring and summer, including upgrading its computer-aided dispatch (CAD) software and moving the dispatch center from downtown to the Jefferson County Public Safety Center on the hilltop in June.

Lawrence said her department was continuing to work with surrounding police and first responder agencies to convert data to the new system from company Central Square. Representatives from the company last August said the new CAD would work with the county’s existing geographic informational system (GIS) from WTH Technology, she said.

However, she recently hit a snag a couple months ago when Central Square told her the county’s GIS map had a glitch that would cost about $40,000 and several months to fix.

“There have been some issues, for whatever reason, that the mapping that we have now is not very compatible with what Zerker (the name of the new software suite from Central Square) wants to use,” Lawrence said. “… They originally told me that we would have to have our mapping company put another layer on our mapping system for the county so they could covert to their system so that everything could work properly.”

CAD systems usually consist of a suite of software that allows dispatchers to keep track of calls and see exactly where they’re coming from in the community.

The good news, Lawrence said, is that the Indiana Statewide 911 Board will cover the cost of any extra work to the software. That was among a few topics she said she planned to bring up at a conference call with Central Square representatives Wednesday afternoon.

The original July 7-9 timetable for live training on the new system is in place, Lawrence said, but dispatchers will probably still be using the old mapping software until the software is fixed or a different solution can be found.

“The map won’t change the timetable, but it won’t be as good a map as we hoped to have,” Lawrence told board members.