Online ISTEP+ testing problems this year were:

(a) frustrating

(b) significant

(c) unacceptable

(d) all of the above.

If we were grading test supplier CTB/McGraw Hill, we'd select (d) give them a big fat F.

The company needs to find out exactly what went wrong, explain it and describe how the problem or problems have been fixed. Then the state needs to do what it can to make sure problems don't happen again.

The problems have been well documented. On the morning of April 29, students across Indiana started taking the multiple-choice portion of the Indiana Statewide Testing for Educational Progress-Plus exam online. Before some of them could finish the first section, their screens froze. A few minutes later, they could resume, only to encounter another delay a short time later. Some of them were able to struggle through the entire test segment, but many were forced to stop testing for the day.

The same problems cropped up April 30. On May 1, still more problems and in some school districts that hadn't encountered them the first two days.

The Indiana Department of Education has told schools they'll be given longer than the typical two weeks to test students.

That's helpful for schools, but the constant testing interruptions created stress for students. Their scores will affect how they are assessed as students and the grades their schools receive from the state. The results matter for teachers, too, whose evaluations are based partly on the results.

And extending the test window can't make up for the added anxiety that comes with struggling with computer problems on top of the stress from taking the high-stakes exam in the first place.

One teacher talked about how her students raced to complete portions of the exam out of a fear of being knocked offline again. As a result, they didn't go back and check their work as thoroughly as they might have.

Indiana wasn't the only state encountering problems with CTB/McGraw Hill's online system. That's little consolation and only compounds the concern.

The state needs to get to the bottom of this problem and make sure it won't happen again. If it means ending the contract with CTB/McGraw Hill, then so be it.

Then when the scores themselves are released, they need to be examined carefully to see what impact the computer glitches had. This is only fair to the school districts, schools, teachers and, most importantly, the students themselves.